How do I get started with Ogeko?

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Can we start any time of year?

Our solution is agile and flexible, so we can adjust as your needs change. We take great pride in having long standing client engagements and helping our partner companies grow. We’d be happy to share testimonials from companies like yours, too!

Can I customize my solution?

We offer three solution options – Starter, Essential, and Supercharged – which then can be tailored based on your needs. We can identify the right fit for you as part of our initial conversation.

How does the engagement change as my business scales?

Of course. We will help you transition whenever you’re ready, and will outline how that timing impacts important things for your business like taxes and benefit plans.

In which countries can I find your company?

It’s easy! Just click Get Started, share your contact information and we’ll be in touch. We start with a conversation to learn about your business and your unique HR needs. From there we will quickly and efficiently move through the process of determining the right fit and presenting our solution.

Enhancing Healthcare Efficiency with our Medical Virtual Assistants

Triple's healthcare assistants offer dedicated support, ensuring patient well-being and efficient operations. With their expertise and commitment, your healthcare facility is in capable hands.

Patient Communication Specialist

Patient support representatives play a crucial role in ensuring that patients receive the assistance and information they need to navigate the complexities of the healthcare system effectively. They help healthcare providers enhance patient satisfaction, increase appointment adherence, and improve the overall patient experience, which ultimately contributes to better health outcomes and practice success.

Service features

Chronic Care Management Expert

Chronic Care Coordinators play a vital role in patient engagement and support for individuals managing chronic conditions. They help ensure that patients receive the care, education, and assistance they need to improve their health and quality of life while reducing the burden on healthcare providers.

Service features

Medical Scribe/Transcription Assistant

Clinical documentation specialist provides professional support to healthcare providers in documenting patient encounters and managing administrative tasks. They improve the efficiency of healthcare delivery, reducing documentation errors, and enhancing the quality of patient care by assisting healthcare providers in their documentation and administrative tasks.

Service features

Prior Authorization Assistant

Prior authorization experts assist healthcare providers, practices, and patients in obtaining approval from insurance companies for specific medical treatments, procedures, or medications. They reduce administrative burdens on healthcare providers, enhance patient access to necessary treatments, and optimize the revenue cycle in healthcare practices.

Service features

Verification and eligibility check
Documentation preparation for authorization
Creating and completing authorization forms
Submission to insurance providers and follow-up
Conducting clinical reviews
Ensure coding and billing accuracy
Appeals assistance for authorization denials
Insurance Company Liaison to resolve issues or discrepancies
Patient advocacy on authorization process, their rights, and appeals process
Feedback to providers and process improvement

Medical Coding Assistant

Medical coder translates medical procedures and diagnoses into standardized codes for billing, insurance claims, and data analysis. They aim to assist healthcare providers in accurately documenting patient care, optimizing revenue, and ensuring compliance with coding regulations.

Service features

Medical Billing Assistant

Medical biller manages the billing and claims process on behalf of healthcare providers and facilities. They streamline the revenue cycle, maximize reimbursement, reduce administrative burdens on healthcare providers, and improve the overall financial health of healthcare practices and facilities.

Service features

Payment Posting Assistant

Payment poster efficiently and accurately record and reconcile payments received from various sources, including insurance companies and patients. They help healthcare providers maintain accurate financial records, streamline the revenue cycle, and improve overall financial management. Payment posting is essential for maintaining financial transparency and efficiency in healthcare practices and facilities.

Service features

Payment reconciliation with corresponding claims and invoices
Electronic Remittance Advice (ERA) processing
Explanation of Benefits (EOB) processing
Secondary payment verification
Accurate patient payments, co-pays, deductible and self-pay posting
Unidentified Payments Resolution
Credit Balance Management
Discrepancy Resolution for underpayments and overpayments
Adjustments, write-offs and contractual allowance posting
Accounting for account receivables
Regular payment posting reporting

Accounts Receivable Assistant

Accounts receivable assistant helps in managing and optimizing the revenue cycle. They help healthcare providers maintain a healthy financial flow, minimize outstanding balances, and optimize the revenue cycle, ultimately improving the financial health of healthcare practices and facilities.

Service features

Why choose Triple

our benefits

Our Healthcare services offer unparalleled advantages. Gain access to seasoned experts who ensure accuracy while reducing costs. Enjoy flexibility, real-time insights, and increased efficiency, all while streamlining your healthcare operations. Make your practice thrive with our Medical Virtual Assistants.

Pre-vetted

Background checked, culturally fit & good in communication

Managed

Client success manager and backend task support

Benchmarked

Min. 5 years of experience, ready to start with 0-1 week learning curve

Replacement & Gurantee

Anyday-Anytime replacement policy & 7 days money back guarantee

Stability

Dedicated employees everyday, turonver and absenteeism protected

case study

Pre-vetted Resources are just a few steps away

our process

Book Consultation

tools expertise

Our healthcare team possess expertise and experience working with various EHRs to quickly adapt and integrate in your system

Do you have any questions for us?

FREQUENTLY ASKED QUESTIONS

What services can I expect from a virtual medical assistant and how does the process work?

Remote medical assistants offer a wide range of services, including Patient Support, Chronic Care Management, Medical Scribing, Prior Authorization, Billing, Payment Posting, Accounts Receivable, Credentialing and more. The process starts with assessment and need analysis followed by orientation and deployment. After the initial process learning curve, the medical assistants start woking independently under supervision for quality assurance.

What are the qualifications of virtual medical assistants?

Qualified medical assistants typically hold bachelor or master degrees in medical or a related domain and have minium 3 years of full-time work experience in their area of expertise.

Do I need specific EHR to work with a medical assistant?

Not necessarily. medical assistants are trained on all industry popular outpatient and inpatient softwares like EPIC, ECWm Cerner, Athena Health, Meditech, NextGen, etc.

Are remote medical assistant services customizable to my needs?

Yes, remote medical assistant services can be tailored to your specific practice requirements, whether you need full-scale support or part-time assistance.

How do I monitor the performance of remote medical assistants?

The medical assistants follow two-way daily reporting system for monitoring and tracking performance. On top of that weekly internal and external meetings happen practice managers to obtain feedback and discuss areas of improvement.

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