FAQs

A remote/offshore employee is an experienced, pre-vetted and skilled professional based overseas who provides remote accounting, administrative, operational, or technical support to individuals and businesses.

An offshore employee can help you save time, reduce overhead costs, increase productivity, and focus on business activities by handling tasks like bookkeeping, customer service, accounting, client coordination, billing, data entry, appointment scheduling and more.

Communication typically takes place through email, messaging apps, project management tools, and scheduled virtual meetings, ensuring constant connectivity and collaboration. We have employees working across different time zones, allowing us to match you with one that aligns with your preferred working hours.

We carefully screen and vet our employees, matching their experience and skills with your needs. Regular performance evaluations and client feedback help maintain service quality.

Our employees are graduates and post graduates with a minimum full time work experience of 3 years. They have previously worked in similar environments and are well aware of the client's business and social culture. They come with excellent communication abilities and specialize in various industries such as real estate, e-commerce, SaaS, marketing, healthcare, non-profits and more. This allows them to better understand industry-specific tasks and challenges.

Simply reach out to us through our website or email us at sales@gotriple.io, and our team will guide you through the process of selecting the right candidate for your requirements.

Yes, we offer both part-time and full-time employee options based on your business needs and workload.

Absolutely. We take data security seriously. Our employees sign confidentiality agreements, and we use secure communication and project management tools to safeguard your information.

We are flexible to accommodate your changing needs. Just let us know, and we'll work to match you with a different employee or adjust your plan accordingly.

We have backup systems in place to ensure continuous support. If your assigned employee is unavailable, we'll provide a substitute to cover their tasks seamlessly.

Billing is usually done on a monthly prepaid basis. We offer various payment options, and details will be provided once you decide on an employee type and service plan.

Our employees are already skilled professionals, but they may need some onboarding to understand your specific processes and preferences. This is usually a smooth and quick process.

We'll work closely with you to understand your needs and preferences, and then recommend an employee whose skills and expertise align with your requirements."

Remote accountants offer a wide range of services, including bookkeeping, AR/AP, financial analysis, tax preparation, payroll management, and financial consulting.

The process typically involves securely sharing financial documents and information electronically, and the remote accountant performs the necessary tasks remotely.

Yes, reputable remote accountant companies prioritize data security and use encryption and secure systems to protect your financial data.

Remote accountants are not skilled in tax planning however, they can help with filings.

Not necessarily. remote accountants are trained on all industry popular softwares like QBO, QBD, Sage, Expensify, Gusto etc.

Yes, remote accountant services can be tailored to your specific financial requirements, whether you need full-scale accounting support or assistance with particular tasks.

Absolutely, remote accountants are experienced professionals capable of managing intricate financial issues and providing valuable insights.

Remote accountants follow accounting best practices, reconcile accounts, and maintain detailed records to ensure accuracy in financial reporting.

Qualified remote accountants typically hold degrees in accounting or finance and may have certifications like CPA (Certified Public Accountant) or CMA (Certified Management Accountant).

Yes, remote accountants are available year-round, with extended availability during tax season.

Our company prides itself on a team of experienced professionals, personalized service, and a commitment to your financial success.

They can assist with tasks such as answering customer inquiries, resolving issues, processing orders, providing product information, offering technical support and much more.

We understand your industry, company and process specific requirements and skill map the candidates from a diverse pool of employees. After potential candidates are identifies, you can conduct interview, select and onboard the candidate whom you think is the best fit.

Our representatives are either graduates or post graduates typically skilled in communication, problem-solving, and product knowledge, often with minimum 3 years of full-time corporate work experience in a similar role servicing on-shore customers.

We employ secure, cloud-based systems, company provided secured devices and adhere to strict data protection protocols to ensure customer data remains confidential. On top of this, every rep signs a confidentiality agreement before they start.

The reps mostly work on VOIP tools provided by the client for monitoring and tracking performance, including call logs, customer feedback, and productivity metrics. It is a good practice to set the performance metrics during the onboarding call.

We can provide representatives for extended hours and on weekends, depending on your business requirements.

Yes, our representatives are trained in conflict resolution and dealing with challenging customer interactions.

Yes, we can provide 24/7 customer support coverage to meet the needs of your customers in different time zones.

Our representatives are experienced, highly trained, adaptable, have exceptional communication and inter-personal skills and are committed to delivering exceptional customer experiences while representing your brand effectively.