How do I get started with Ogeko?

Vestibulum eu quam nec neque pellentesque efficitur id eget nisl. Proin porta est convallis lacus blandit pretium sed non enim. Maecenas lacinia non orci at aliquam. Donec finibus, urna bibendum ultricies laoreet, augue eros luctus sapien, ut euismod leo tortor ac enim. In hac habitasse platea dictumst. Sed cursus venenatis tellus, non lobortis diam volutpat sit amet. Sed tellus augue, hendrerit eu rutrum in, porttitor at metus. Mauris ac hendrerit metus. Phasellus mattis lectus commodo.

Can we start any time of year?

Our solution is agile and flexible, so we can adjust as your needs change. We take great pride in having long standing client engagements and helping our partner companies grow. We’d be happy to share testimonials from companies like yours, too!

Can I customize my solution?

We offer three solution options – Starter, Essential, and Supercharged – which then can be tailored based on your needs. We can identify the right fit for you as part of our initial conversation.

How does the engagement change as my business scales?

Of course. We will help you transition whenever you’re ready, and will outline how that timing impacts important things for your business like taxes and benefit plans.

In which countries can I find your company?

It’s easy! Just click Get Started, share your contact information and we’ll be in touch. We start with a conversation to learn about your business and your unique HR needs. From there we will quickly and efficiently move through the process of determining the right fit and presenting our solution.

Hire & Build Customer Service Team for your business

Triple's offshore customer service representatives help businesses in industries like healthcare, hospitality, e-commerce, logistics and more with exceptional inter-personal skills, 24/7 support and expanding service availability.

Pateint Support for Healthcare

Patient support representatives play a crucial role in ensuring that patients receive the assistance and information they need to navigate the complexities of the healthcare system effectively.

Service features

Assisting patients with scheduling and rescheduling appointments
Verifying patients' insurance information & coverage details
Addressing patient questions regarding insurance, billing, refills, prior auth & healthcare services
Assisting patients in accessing their medical records & ensuring compliance with healthcare privacy laws
Escalating complex issues to office manager or supervisor for resolution when necessary
Gathering patient feedback and suggestions to improve healthcare services
Demonstrating empathy and effective communication skills when interacting with patients, often in stressful situations

Customer Support for E-Commerce & Logistics

Customer support representatives in e-commerce perform various responsibilities to enhance the online shopping experience. They play a vital role in building customer loyalty and trust in e-commerce by providing exceptional service and resolving issues promptly.

Service features

Provide detailed information about products, including features, specifications, and availability
Help customers place orders, modify orders, or track their shipments
Assist with return requests, refunds, and exchanges in compliance with the company's return policy
Address billing inquiries, process payments, and resolve payment-related issues
Provide shipping information, estimated delivery times, and assist with delivery-related problems
Resolve customer complaints or issues, striving for customer satisfaction
Provide real-time assistance via live chat and respond to customer inquiries through email
Engage with customers on social media platforms, addressing questions and concerns

Client Support for Software and Tech

Customer support representatives in the tech industry play a vital role in ensuring a positive customer experience and product adoption while helping to identify areas for product improvement.

Service features

Provide expert guidance and assistance to customers in resolving software-related issues and challenges
Maintain a deep understanding of the SaaS product, its features, and its functionality.
Assist new customers in setting up and getting started with the SaaS platform
Diagnose and resolve technical problems, software glitches, and user concerns promptly
Help customers manage their accounts, subscriptions, billing inquiries, and payment processing
Escalate complex or unresolved issues to higher-level support or technical teams
Gather and relay customer feedback to the product development team for enhancements
Respond to customer inquiries through various communication channels, including email, chat, and phone

Customer Support for Hospitality

Customer support representatives in hospitality, often referred to as ""front-of-house"" staff, are essential for creating a positive stay and dining experience and ensuring guests leave satisfied with a willingness to return

Service features

Assist guests with booking rooms, dining reservations, event tickets, or spa appointments
Take food and drink orders accurately, accommodating special requests and dietary needs.
Address guest inquiries about hotel amenities, policies, and local attractions
Handle requests for room changes, upgrades, or special accommodations
Resolve guest complaints or issues promptly, ensuring guest satisfaction.
Handle group reservations, conferences, and special events, coordinating logistics
Collect and document guest feedback for service improvement

Customer Support for Education

Customer support representatives in the education industry have a diverse range of responsibilities to assist students, parents, and faculty. They play a vital role in ensuring a positive educational experience for all stakeholders, facilitating access to resources, and addressing inquiries and issues promptly.

Service features

Assist prospective students with inquiries about admissions requirements, application processes, and deadlines
Provide information on financial aid options, eligibility criteria, and application processes.
Address questions about tuition, fees, payment plans, and billing inquiries.
Process requests for academic transcripts and verification of enrollment
Address student or faculty complaints and work to resolve issues in a timely manner
Keep students and faculty informed about important dates, deadlines, and announcements via email, chat, or phone
Maintain accurate records of student interactions, inquiries, and transactions

Customer Support for Insurance

Customer support representatives in the insurance industry perform a variety of tasks to assist policyholders, answer inquiries, and ensure their insurance needs are met. They provide policyholders with accurate information, resolve issues, and ensure a positive customer experience while adhering to industry-specific regulations and standards.

Service features

Address customer questions and concerns regarding insurance policies, coverage details, and terms
Assist customers in making changes to their policies, such as updating personal information, beneficiaries, or coverage levels
Help policyholders initiate and navigate the claims process, including submitting necessary documentation and tracking claim status
Address billing inquiries, process premium payments, and assist with payment-related issues
Notify customers of upcoming policy renewals, review coverage options, and assist with policy renewals and adjustments
Address and resolve customer complaints or disputes, following company guidelines and regulatory requirements
Stay updated on various insurance products, including life insurance, health insurance, auto insurance, and property insurance, to provide accurate information.

Why choose Triple

our benefits

Experience seamless support with our remote customer service team. Get fast, friendly assistance anywhere in the world. We're here to help you 24/7

Pre-vetted

Background checked, culturally fit & good in communication

Expert

We strive to be experts, and we never stop learning.

Benchmarked

Min. 5 years of experience, ready to start with 0-1 week learning curve

Replacement & Gurantee

Anyday-Anytime replacement policy & 7 days money back guarantee

Stability

Dedicated employees everyday, turonver and absenteeism protected

case study

Pre-vetted Customer Service team is just a few steps away

our process

Book Consultation

tools expertise

Our customer service reps possess expertise and experience working with various VOIP tools to quicly adapt and integrate in your system

Do you have any questions for us?

FREQUENTLY ASKED QUESTIONS

What types of tasks can customer service representatives handle and are these reps trained in handling difficult customers?

They can assist with tasks such as answering customer inquiries, resolving issues, processing orders, providing product information, offering technical support and much more. Yes, our representatives are trained in conflict resolution and dealing with challenging customer interactions.

How does the process of hiring remote customer service representatives work?

We understand your industry, company and process specific requirements and skill map the candidates from a diverse pool of employees. After potential candidates are identified, you can conduct interview, select and onboard the candidate whom you think is the best fit.

What qualifications do customer service reps possess?

Our representatives are either graduates or post graduates typically skilled in communication, problem-solving, and product knowledge, often with minimum 3 years of full-time corporate work experience in a similar role servicing on-shore customers.

How do I monitor the performance of customer service reps?

The reps mostly work on VOIP tools provided by the client for monitoring and tracking performance, including call logs, customer feedback, and productivity metrics. It is a good practice to set the performance metrics during the onboarding call.

Do you offer 24/7 customer support coverage?

Yes, we can provide 24/7 customer support coverage to meet the needs of your customers in different time zones.

We love to hear from you

leave a message