Any questions for us?
FREQUENTLY ASKED QUESTIONS
- General
- Executive
- Administrative
- Customer Service
- Healthcare
- Bookkeeping
A remote/offshore employee is a pre-vetted, experienced and skilled professional based overseas who provides accounting, administrative, or technical support to businesses and individuals.
Offshore employees can save time, increase efficiency, and reduce costs by handling a wide variety of tasks remotely.
Remote employees can perform bookkeeping and accounting, data entry, schedule appointments, customer service and support, client coordination, billing and more.
Yes, they have expertise in industries like real estate, e-commerce, SaaS, accounting, healthcare, non-profit, and more.
Communication typically takes place through email, messaging apps, project management tools, and scheduled remote meetings, ensuring constant connectivity and collaboration.
We assess your needs and skill-map the employee by searching in a diverse pre-hired candidate pool. The whole process only take a few hours and you can interview the candidate in the next 24 hours.
Sorry, but we only engage with client on a long term basis and hence don’t serve short-term or one-time projects.
Rates depend on experience, skills, and the type of employee assigned. The rates start at US $10/hour.
Absolutely. We prioritize data security and confidentiality. The employees are provided with company owned and managed devices. They operate on sercure internet connection. They also sign confidentiality agreements with the company and the client before they start.
Yes, you can reach out to your customer success manager and request a different employee if the fit isn’t ideal.
We have employees from various time zones, so you can find one that suits your schedule. Our operations team will recommend you the candidates based on your specific requirements.
Our employees are already skilled professionals, but they may need some onboarding to understand your specific processes and preferences. This is usually a smooth and quick process.
We use time-tracking tools and regular check-ins to monitor progress. You’ll also receive a day end report from the employee mentioning the tasks done and the time taken to complete each task.
As soon as an employee is assigned to you, we start preparing a process document and we start creating backup support to ensure tasks are covered at all times.
Some employees offer extended availability for urgent tasks. Feel free to reach out to you customer success manager and they’ll handle it for you.
We provide payment details for your chosen plan, usually on a monthly pre-paid basis.
We offer flexibility to upgrade your plan or pay for additional hours.
You can start as soon as we match you with a suitable VA. This doesn’t require more than 24 hours.
Yes, we ensure that your sensitive information remains secure.
We offer both short-term and long-term engagement options. To start with, you can opt for a monthly subscription and later switch to half-yearly or annual subscription and to avail the benefits.
A Virtual Executive Assistant is a remote professional who provides administrative support to executives and top-level management from a remote location.
Executive Assistants can handle a wide range of tasks including email management, calendar scheduling, travel arrangements, project coordination, research, and more.
Yes, Virtual Executive Assistants are experienced professionals who can handle sensitive information with confidentiality and discretion.
Communication with your Virtual Executive Assistant can be done through email, phone calls, instant messaging platforms, or video conferencing tools.
Look for Virtual Executive Assistants with strong organizational skills, communication skills, attention to detail, and proficiency in relevant software and tools.
Triple Assistants work on company-owned devices with user-based access controls, user authentication mechanisms, regular security audits, and employee training. They work on a secured virtual framework provided to us by our cybersecurity partner. On top of it, you sign a confidentiality agreement or non-disclosure agreement (NDA) with Triple.
Benefits include cost savings, flexibility in working hours and location, access to a diverse talent pool, and increased productivity by offloading executive tasks.
Yes, Triple offers trial periods or sample tasks to allow clients to assess their skills and compatibility before making a commitment.
The process of hiring an Administrative Assistant is simple. Reach out to us through our website or email us at sales@gotriple.io. We’ll set up a discovery call with you to understand your requirements, skill-map the best-fit assistant and set-up an onboarding call to kick-off.
A Virtual Administrative Assistant is a remote professional who provides administrative support to various depratments of a business from a remote location.
Virtual Administrative Assistants can handle a wide range of tasks including Email Management, Data Entry, Document Preparation, Vendor Management, Calendar Management, Advanced Research, Handlling Phone Calls, Project Coordination, and more.
Communication with your Virtual Administrative Assistant can be done through email, phone calls, instant messaging platforms, or video conferencing tools. Triple Assistants also use project management software to track tasks and updates.
Yes, Virtual Administrative Assistants are available on a part-time basis, allowing you to hire them for a minimum of 4 hours/day.
Triple Assistants work on company-owned devices with user-based access controls, user authentication mechanisms, regular security audits, and employee training. They work on a secured virtual framework provided to us by our cybersecurity partner. On top of it, you sign a confidentiality agreement or non-disclosure agreement (NDA) with Triple.
Look for Administrative Assistants with strong organizational skills, attention to detail, excellent communication skills, proficiency in relevant software and tools, and a track record of reliability and professionalism.
The process of hiring an Administrative Assistant is simple. Reach out to us through our website or email us at sales@gotriple.io. We’ll set up a discovery call with you to understand your requirements, skill-map the best-fit assistant and set-up an onboarding call to kick-off.
Benefits include cost savings, flexibility in working hours and location, access to a diverse talent pool, and increased productivity by offloading administrative tasks.
Yes, Triple Administrative Assistants have experience in project management and can assist with tasks such as task coordination, scheduling, and progress tracking.
Some Assistants specialize in certain areas such as executive assistance, customer support, operations assistance, or bookkeeping. It’s essential to find an assistant whose skills align with your specific needs.
Yes, Triple offers trial periods or sample tasks to allow clients to assess their skills and compatibility before making a commitment.
They can assist with tasks such as answering customer inquiries, resolving issues, processing orders, providing product information, offering technical support and much more.
We understand your industry, company and process specific requirements and skill map the candidates from a diverse pool of employees. After potential candidates are identifies, you can conduct interview, select and onboard the candidate whom you think is the best fit.
Our representatives are either graduates or post graduates typically skilled in communication, problem-solving, and product knowledge, often with minimum 3 years of full-time corporate work experience in a similar role servicing on-shore customers.
We employ secure, cloud-based systems, company provided secured devices and adhere to strict data protection protocols to ensure customer data remains confidential. On top of this, every rep signs a confidentiality agreement before they start.
The reps mostly work on VOIP tools provided by the client for monitoring and tracking performance, including call logs, customer feedback, and productivity metrics. It is a good practice to set the performance metrics during the onboarding call.
We can provide representatives for extended hours and on weekends, depending on your business requirements.
Yes, our representatives are trained in conflict resolution and dealing with challenging customer interactions.
Yes, we can provide 24/7 customer support coverage to meet the needs of your customers in different time zones.
Our representatives are experienced, highly trained, adaptable, have exceptional communication and inter-personal skills and are committed to delivering exceptional customer experiences while representing your brand effectively.
A Virtual Medical Assistant is a trained healthcare professional who provides administrative and clinical support to medical practitioners, clinics, and hospitals remotely. They assist in tasks like appointment scheduling, medical billing, patient communication, and more.
VMAs can improve the efficiency of your practice by handling administrative tasks, allowing your in-house staff to focus on patient care. They can also help with reducing costs and improving patient engagement.
VMAs can perform a wide range of tasks, including appointment scheduling, medical scribing, medical billing and coding, accounts receivable, electronic health record (EHR) management, prior authorization assistance, provider credentialing and even telehealth support.
Yes, VMAs are trained to handle patient data securely and adhere to strict healthcare data privacy regulations, such as HIPAA. They use secure communication and data storage methods to protect patient information.
VMAs typically communicate through secure channels like email, teleconferencing, or dedicated communication platforms. You’ll have direct access to your VMA for any queries or instructions.
Yes, you can hire a medical assistant on a flexible basis, whether you need part-time, full-time, or project-specific support. This flexibility allows you to scale your assistance as needed.
Hiring a medical assistant can lead to cost savings in terms of reduced overhead, benefits, and training expenses. You only pay for the hours or services you require.
Medical assistants typically undergo training and certification programs in medical administration and healthcare technology. They may also have prior medical experience. You can inquire about their qualifications when hiring.
VMAs are provided with their own set of equipments by Triple, but it’s essential for you to provide access to EHRs, VOIP tools or other medical softwares.
The hiring process involves need assessment, assessment-skill mapping, reviewing candidate profiles, interviewing potential VMAs, and selection. This takes a week’s time.
Yes, many VMAs are trained to support telemedicine services. They can help with appointment scheduling, patient follow-ups, and technical aspects of telehealth platforms.
Triple have mechanisms for addressing performance concerns. You can discuss your concerns with your account manager to find a resolution, which may include reassigning a different VMA if necessary.
Remote accountants offer a wide range of services, including bookkeeping, AR/AP, financial analysis, tax preparation, payroll management, and financial consulting.
The process typically involves securely sharing financial documents and information electronically, and the remote accountant performs the necessary tasks remotely.
Yes, reputable remote accountant companies prioritize data security and use encryption and secure systems to protect your financial data.
Remote accountants are not skilled in tax planning however, they can help with filings.
Not necessarily. remote accountants are trained on all industry popular softwares like QBO, QBD, Sage, Expensify, Gusto etc.
Yes, remote accountant services can be tailored to your specific financial requirements, whether you need full-scale accounting support or assistance with particular tasks.
Absolutely, remote accountants are experienced professionals capable of managing intricate financial issues and providing valuable insights.
Remote accountants follow accounting best practices, reconcile accounts, and maintain detailed records to ensure accuracy in financial reporting.
Qualified remote accountants typically hold degrees in accounting or finance and may have certifications like CPA (Certified Public Accountant) or CMA (Certified Management Accountant).
Yes, remote accountants are available year-round, with extended availability during tax season.
Our company prides itself on a team of experienced professionals, personalized service, and a commitment to your financial success.