EXCEPTIONAL CUSTOMER SERVICE AT UNMATCHED COST

Virtual
Assistants For
Customer Service

Team up with Triple Customer Service Assistants to drive enhanced productivity for a superior overall customer experience.
EXCEPTIONAL CUSTOMER SERVICE AT UNMATCHED COST

Virtual
Assistants For
Customer Service

Team up with Triple Customer Service Assistants to drive enhanced productivity for a superior overall customer experience.

Customer Service
Assistant Tasks

Deliver exceptional customer service with experienced and pre-vetted assistants.
Cost savings coupled with improved customer experience.

Phone, Email & Chat Support

24/7 Support

Order Processing & Fulfillment

Appointment Scheduling

Escalation Support

Relationship Management

Customer Onboarding

Ticket Management

Industries We Help

Use Cases

Industries We Help

Use Cases

Healthcare

Appointment Scheduling, Eligibity Verification, Medication Refills, Chronic Care Management

E-Commerce & Logistics

Order Assistance, Issue resolution, Returns & Exchanges, Payment Assistance

Software & Tech

Setup Assistance, Technical Support, Bug Reporting, User Training, Escalation Handling

Real Estate & Property Managment

Leasing & Tenant Inquiries, Maintenance Requests, Conflict Resolution

Telecommunications

Activation & Billing, Technical Support, Equipment Issues, Escalation Management

Insurance

Policy Inquiries, Premium Payments, Claims Assistance, Complaint Resolution

Customer Service Tools

Your Tech Stack, Our Expertise

Why Choose Triple

Top 1%, always

Get top 1% assistants with a minimum of 3 years of corporate work experience, background checked, culturally fit, great in communication, and ready to start with a 0-1 week learning curve.

Triple Protected

Work with dedicated assistants everyday. Triple protects you in cases of turonver and absenteeism by providing on-demand assistants right away.

Managed Service

Client success manager to set delivery expectations, dynamic requirements, regular feedback and continous improvement. Virtual Assistant – Manager to keep a check over day-to-day tasks, quality of deliverables and deadlines.

Replacement & Guarantee

With Triple’s Anyday-Anytime replacement policy, get a new assistant whenever you need. For people trying out remote for the first time, we further protect you with a 7-day money back guarantee.

Get Pre-vetted Assistants Easily

HOW IT WORKS

Get Pre-vetted Assistants Easily

HOW IT WORKS

Our commitment to client satisfaction starts with our simple and transparent process

Our client success manager assesses your requirements over a free 30-minute consultation call to find you the perfect assistant.
Based on your requirements, the best fit assistants are shortlisted from a pool of 100+ assistants.
You get to interact one on one with the shortlisted assistants and ask questions to zero down the assitants for yourself.
The client success manager along with the task manager sets up goals and expectations. Kick Off!

Testimonials

Alicia Vasque

From handling tenant inquiries and scheduling property inspections to managing rental agreements and coordinating maintenance requests, they have become an indispensable asset to our operations. Triple's Assistant has lightened my workload.

Elowen Sterling

It has been an absolute pleasure working with Triple and utilizing the customer service assistants you've provided. Your team has proven to be an invaluable asset to our e-commerce operations, and I am truly impressed with the quality of service they consistently deliver.

Janice Winslow

My heartfelt gratitude for the outstanding support that Triple has provided to our team. They have demonstrated a strong understanding of the intricacies of our SaaS products, ensuring that customer interactions are not only efficient but also reflect a deep knowledge of our offerings.

FAQs

They can assist with tasks such as answering customer inquiries, resolving issues, processing orders, providing product information, offering technical support and much more. Yes, our representatives are trained in conflict resolution and dealing with challenging customer interactions.

We understand your industry, company and process specific requirements and skill map the candidates from a diverse pool of employees. After potential candidates are identified, you can conduct interview, select and onboard the candidate whom you think is the best fit.

Our representatives are either graduates or post graduates typically skilled in communication, problem-solving, and product knowledge, often with minimum 3 years of full-time corporate work experience in a similar role servicing on-shore customers.

The reps mostly work on VOIP tools provided by the client for monitoring and tracking performance, including call logs, customer feedback, and productivity metrics. It is a good practice to set the performance metrics during the onboarding call.

Yes, we can provide 24/7 customer support coverage to meet the needs of your customers in different time zones.

Learn from our successes

Get your hands on our Industry-specific case studies.