Virtual
Assistants
For
Customer Service
Virtual
Assistants
For
Customer Service
Customer Service
Assistant
Tasks
Cost savings coupled with improved customer experience.
Phone, Email & Chat Support
24/7 Support
Order Processing & Fulfillment
Appointment Scheduling
Escalation Support
Relationship Management
Customer Onboarding
Ticket Management
Industries We Help
Industries We Help
Healthcare
Appointment Scheduling, Eligibity Verification, Medication Refills, Chronic Care Management
E-Commerce & Logistics
Order Assistance, Issue resolution, Returns & Exchanges, Payment Assistance
Software & Tech
Setup Assistance, Technical Support, Bug Reporting, User Training, Escalation Handling
Real Estate & Property Managment
Leasing & Tenant Inquiries, Maintenance Requests, Conflict Resolution
Telecommunications
Activation & Billing, Technical Support, Equipment Issues, Escalation Management
Insurance
Policy Inquiries, Premium Payments, Claims Assistance, Complaint Resolution
Customer Service Tools
Why Choose Triple
Top 1%, always
Get top 1% assistants with a minimum of 3 years of corporate work experience, background checked, culturally fit, great in communication, and ready to start with a 0-1 week learning curve.
Triple Protected
Work with dedicated assistants everyday. Triple protects you in cases of turonver and absenteeism by providing on-demand assistants right away.
Managed Service
Client success manager to set delivery expectations, dynamic requirements, regular feedback and continous improvement. Virtual Assistant – Manager to keep a check over day-to-day tasks, quality of deliverables and deadlines.
Replacement & Guarantee
With Triple’s Anyday-Anytime replacement policy, get a new assistant whenever you need. For people trying out remote for the first time, we further protect you with a 7-day money back guarantee.
Get Pre-vetted Assistants Easily
Get Pre-vetted Assistants Easily
Our commitment to client satisfaction starts with our simple and transparent process
Testimonials
Alicia Vasque
Elowen Sterling
Janice Winslow
Alicia Vasque
From handling tenant inquiries and scheduling property inspections to managing rental agreements and coordinating maintenance requests, they have become an indispensable asset to our operations. Triple's Assistant has lightened my workload.
Elowen Sterling
It has been an absolute pleasure working with Triple and utilizing the customer service assistants you've provided. Your team has proven to be an invaluable asset to our e-commerce operations, and I am truly impressed with the quality of service they consistently deliver.
Janice Winslow
My heartfelt gratitude for the outstanding support that Triple has provided to our team. They have demonstrated a strong understanding of the intricacies of our SaaS products, ensuring that customer interactions are not only efficient but also reflect a deep knowledge of our offerings.
FAQs
They can assist with tasks such as answering customer inquiries, resolving issues, processing orders, providing product information, offering technical support and much more. Yes, our representatives are trained in conflict resolution and dealing with challenging customer interactions.
We understand your industry, company and process specific requirements and skill map the candidates from a diverse pool of employees. After potential candidates are identified, you can conduct interview, select and onboard the candidate whom you think is the best fit.
Our representatives are either graduates or post graduates typically skilled in communication, problem-solving, and product knowledge, often with minimum 3 years of full-time corporate work experience in a similar role servicing on-shore customers.
The reps mostly work on VOIP tools provided by the client for monitoring and tracking performance, including call logs, customer feedback, and productivity metrics. It is a good practice to set the performance metrics during the onboarding call.
Yes, we can provide 24/7 customer support coverage to meet the needs of your customers in different time zones.
